What if my flight is delayed or arrives early?
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It is your responsibility to provide us with the correct flight information and notify us of any changes. If you do not provide us with a correct flight info to track your flight, driver will show up at your requested pickup time and waiting charges will start after the first 10 minutes of the allotted waiting time at $1.50 per minute.
We do not apply waiting charges for flight delays. If the flight delay occurs after a driver has been assigned, there will be a 20% rescheduling fee to accommodate your new pick-up time. Morgan BLCK will wait 20 minutes for all domestic flights and 45 minutes for international flight arrival times at no charge. After that there will be $1.50 charge for each additional minute the driver waits. We keep electronic time stamped logs of when a driver has been assigned in our dispatch software for evidence.
There will be no refund should your reservation need to be rescheduled after a driver has been assigned and we have no availability to meet your new requested pickup date and time. Please refer to our 24 hour cancellation policy below.
At the same time, if your flight comes in early, you are to wait for your scheduled pickup time. However, we will always do our best to get a driver to you earlier, if so, rescheduling fee will apply.
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Where do I meet my driver when I arrive at the airport?
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Right in front of your terminal. Do Not go to the Uber/Lyft/Taxi transportation lot outside the airport. Your driver will be reaching out to via text. You are to contact him once you are outside by the curb in front of your terminal and ready for pick up. He will then drive up to you within minutes to pick you up.
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Pickup Times – What is considered on-time pickup?
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Due to traffic and other unforeseen circumstances that could occur while the driver is on route, arriving 15 minutes prior and 15 minutes after the scheduled pickup time would be considered on-time pickup. Should the driver arrive early, it will not count towards waiting charges.
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Is the gratuity included in the fare?
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Fares do not include Gratuity. If you wish to tip your driver, it would be greatly appreciate. You may do so at the end of your trip with cash or have the driver add your desired dollar amount or percentage to your reservation. we will then send you an updated receipt to your email.
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Child Safety Seats?
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We recommend that small children 5 years and under be secured in a child restraint seat for transportation. It is s the responsibility of a child’s parent or caregiver to provide the Child Restraint System when transporting children in van and/or private sedan.
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Pets?
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$35.00 cleaning fee will be added for any size pet.
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Do you charge any taxes in addition to the fare?
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We do not charge any tax on our fares.
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Do we have to share the vehicle with other passengers?
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No. We only provide private non-stop services.
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Are all the passengers included in the fare I was quoted?
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Yes. As a private vehicle the fare is based on the vehicle and it maximum number of passengers you have entered.
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What time should I select for my pickup time at the airport?
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We suggest 20 minutes after your domestic flight arrival time, and 45 minutes after your international flight arrival time.
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